Transurban’s consolidated toll road operations in South East Queensland streamlines four previously independent and geographically-dispersed traffic control room facilities into a single centre. The facility monitors 82 kilometres of toll roads, tunnels, and bridges, and utilises intelligent transportation system technologies. The centre uses predictive analytics for both network traffic flow management and incident and emergency response, and machine learning capabilities to constantly improve network operations based on past experiences.
The Judging Panel shortlisted the project as an outstanding example of fully-integrated toll road network operations, underpinned by innovative use of technologies. The Panel commended the use of intelligent transportation system technologies to dispatch incident response crews in emergencies based on availability and incident proximity. In addition, the facility’s technologies are equipped to cater for future vehicle technological advancements, including connected and automated vehicles. The Judges also commended the construction of an alternate traffic control room to enhance resilience, disaster recovery functions and ensure operational continuity.